The unofficial spreadsheet may be explaining a real process gap
Before removing an unofficial tool, management should understand the unmet need that made employees build and maintain it in the first place.

Rajeev Khandelwal
From World Trade’s founding in 2004 to a business network spanning capital, aviation and the real economy.
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Before removing an unofficial tool, management should understand the unmet need that made employees build and maintain it in the first place.
Unused space often reflects a business assumption that changed, making the property decision a chance to reconsider how the organisation actually needs to work.
Testing a product against an awkward real scenario reveals more about its practical fit than watching a supplier's ideal demonstration unfold without interruption.
Using a customer's name or story should reflect what they have agreed to share and the specific experience they can credibly describe.
Opening a local office changes customer access, staffing and coordination costs, so its value should be assessed through the work it enables.
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